How do patients perceive the AI-radiologists interaction? Results of a survey on 2119 responders

Abstract

PurposeIn this study we investigate how patients perceive the interaction between artificial intelligence (AI) and radiologists by designing a survey. MethodWe created a survey focused on the application of Artificial Intelligence in radiology which consisted of 20 questions distributed in three sections:1.Demographic characteristics.2.General knowledge of new technologies and AI.3.Patients' perceptions of AI in diagnostic settings.Only completed questionnaires were considered for analysis. Results2119 subjects completed the survey. Among them, 1216 respondents were over 60 years old, showing interest in AI even though they were not digital natives. Although >45% of the respondents reported a high level of education, only 3% said they were AI experts. 87% of respondents favored using AI to support diagnosis but would like to be informed. Only 10% would consult another specialist if their doctor used AI support. Most respondents (76%) said they would not feel comfortable if the diagnosis was made by the AI alone, highlighting the importance of the physician's role in the emotional management of the patient. Finally, 36% of respondents were willing to discuss the topic further in a focus group. ConclusionPatients’ perception of the use of AI in radiology was positive, although still strictly linked to the supervision of the radiologist. Respondents showed interest and willingness to learn more about AI in the medical field, confirming how patients' confidence in AI technology and its acceptance is central to its widespread use in clinical practice.