Abstract
Facing persistent shortages of qualified nurses, Baystate Health partnered with a staffing firm to bring 30 RNs from 10 countries to western Massachusetts. Nurses had passed the licensure exam, demonstrated command of English, and held valid green cards, giving them permanent US residency status. Baystate focused on diversity and inclusion implications, anticipating potential roadblocks to success, and maximizing the value of the international nurses. Prior to the international nurses’ arrival, existing staff were informed and surveyed on their perceptions; based on those perceptions, targeted cross-cultural training was developed and delivered. The effectiveness of the program is being assessed before expansion. Facing persistent shortages of qualified nurses, Baystate Health partnered with a staffing firm to bring 30 RNs from 10 countries to western Massachusetts. Nurses had passed the licensure exam, demonstrated command of English, and held valid green cards, giving them permanent US residency status. Baystate focused on diversity and inclusion implications, anticipating potential roadblocks to success, and maximizing the value of the international nurses. Prior to the international nurses’ arrival, existing staff were informed and surveyed on their perceptions; based on those perceptions, targeted cross-cultural training was developed and delivered. The effectiveness of the program is being assessed before expansion. Yemisi Oloruntola-Coates, MA, MAMC, is chief diversity and inclusion officer at Baystate Health in Springfield, MA. Joshua Schwarz, PhD, is founder of Schwarz Analytics in Annapolis, MD. He can be reached at [email protected] . Gillian Williams, MSN, BSBA, RN, is clinical director at O’Grady Peyton International (USA) Inc. in Savannah, GA. Mark Jones, BSN, RN, is clinical manager at O’Grady Peyton International (USA) Inc. Sinead Carbery is brand president at O’Grady Peyton International (USA) Inc.
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