Abstract
In Society 5.0, the issues and resiliences of data loss, medical records dissemination, and poor knowledge management become critical for the healthcare industry and its stakeholders, which may jeopardize business continuity and become the grounds for problems such as decreased employee performance and leadership gaps. This study seeks to design a conceptual model of the relationship between Digital Knowledge Management (DKM) availability and organizational management, which is based on a supportive environment and dynamic leadership and mediated by employee commitment that contributes to business continuity in the healthcare industry. Primary data was gathered through observation and literature review to evaluate the synergy between DKM and employee commitment to business continuity.
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