Abstract
ABSTRACT This study investigated service adaptation strategies that community-based eldercare services (CES) in Singapore adopted in view of the COVID-19 pandemic restrictions. These strategies were also examined for their strengths and challenges. A qualitative study using semi-structured interviews was conducted individually with 11 social service staff from various CES in Singapore. Findings indicated that two main forms of service adaptation emerged: (1) increased engagement with clients and relevant stakeholders, and (2) increased use of telecommunication modalities. Resulting benefits included (1) perceived enhancement of social connectedness and social engagement for service users, and (2) new opportunities for CES to review operations and tap on increased visibility of service users. However, difficulties using telecommunications, resource constraints, and work stressors remain. It is recommended that CES providers implement supportive workplace practices, complement direct service provision with technology, and leverage on opportunities to improve the social environments of community-dwelling older adults.
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