Abstract
Strategic alignment is a conviction that is considered extremely important in understanding how organizations can apply their arrangement of information technology (IT) into substantial boosts in achievement. To attain alignment advantage, Information Technology Infrastructure Library (ITIL) prepares a framework of best practice approch for IT Service Management in all countries and Control Objectives for Information and Related Technology (COBIT) is an IT governance framework and aiding toolset that permits managers to stretch the gap between control prerequisites, technical matters and business risks. The purpose of this paper is to recognize how COBIT can complement ITIL to attain Business-IT Alignment.
Highlights
Information technology (IT) is changing the way companies organize their business processes, communicate with their customers and potential customers, and deliver their services (Silvius, 2011)
Information Technology Infrastructure Library (ITIL) improved the communication within the company and gave consistency in naming and, according to PA, “we have gone from communication of verbal to documenting the communication as well which is great”
PB identified that their primary business requirement is to have service availability and reliability for their customers, ITIL assisted in delivery of those requirements
Summary
Information technology (IT) is changing the way companies organize their business processes, communicate with their customers and potential customers, and deliver their services (Silvius , 2011). A key factor for a successful company is an effective and efficient alignment of the way IT supports business Strategies and processes (Silvius, Waal, & Smit, 2009). 1 concern in five of the last six years (Society of Information Management, 2003, 2004, 2005, 2006, 2007, 2008) (Silvius, Waal, & Smit, 2009). The Alignment between business needs and IT abilities is yet a notable area of consternation (Silvius, et al, 2011) .The purpose of this study is to donate an awareness into the attainment of alignment between IT and business targets by examining how organizations move toward Information Technology Service Management (ITSM). One recent development in ITSM is the universal adoption of ITIL in order to supply the best possible delivery of IT services (Kashanchi & Toland, 2006)
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