How can augmented care experience (ACE) improve ACLR patient's participation to web questionnaires

Abstract

Listen

Translate article

BackgroundDigital surveys are commonly used to collect PROMS but could lead to a biased sample due to low response rate. Augmented care experience (ACE) is a process of offering higher quality of care for patients undergoing an ACLR via a Web-based platform. HypothesisACE improve participation to follow-up questionnaires using a Web-based platform (Orthense ®) Study designCohort Study. Methods101 patients scheduled for ACLR were divided in two groups: Control group (n = 50) in which patients were offered an Orthense® account to respond to 11 questionnaires post-operatively and a paper prescription of a cold knee brace (CKB) for post-operative cryotherapy; ACE group (n = 51), in addition to offering Orthense® account, the patients received in automated and digital process through their account a connection with a supplier who take in charge to send the CKB directly to their home without any additional charge. Age and sex, responses on total questionnaires, level of education, and satisfaction from the surgery at D+45 were collected. Results31.7% female and 68.3% male with an average age of 29 years old participated. Patients in ACE group responded significantly better with mean response rate of 80.75% vs 51.64% in control group (p < 0.001). Mean response rate to 11 questionnaires was 66.34% in all patients. Female and older patients were factors associated with higher response rate. There was no significant variation in response rate over the time in both groups. ConclusionACE showed to be an effective strategy to increase patient's participation to a Web-based follow-up platform.