Abstract
BT has a long history of benchmarking IT and has used it to drive improvements in infrastructure management and applications development. Benchmarking can be used to compare results within the same company, within the same industry or even between totally dissimilar industries. The essence of IT benchmarking is to perform comparisons that create opportunities for improvement, often with external peers. BT aims to bring together the expertise in IT from the different divisions in the company into one world-leading ICT organisation. The paper describes how BT has used benchmarking as an improvement tool historically, how it is being used to measure the progress of the current transformation activity, and the challenges faced by the benchmarking team in coming to terms with the new ‘Agile’ development methodology.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
