How Airport Users luggage affects their Perception of Seat Design at Airports

Abstract

Taking Taipei′s Songshan Airport as an example, this study uses a Post-Occupancy Evaluation to understand the different seating needs of passengers and what they hope for to ameliorate problems encountered while waiting for boarding. Most passengers occupy the first row of seats or seats near aisles, which have enough space for their luggage. Passengers prefer a space that allows them to chat with other travellers and emphasizes their need for private space while waiting. They prefer seats with good outlooks, from which they can look around to their surroundings and check their flight information. A symmetrical arrangement of seats allows a smooth traffic flow. The traffic flow in waiting areas must not be obstructed by luggage, so that the seats can be more efficiently used. Seats with tables make eating food and drinking more convenient. Seats that allow passengers space for their luggage are also preferred. These findings are relevant to the design of airport seating.