Abstract
Equipped with technology, airline dispatchers interact with multiple entities to maximize the safety and efficiency of flights. How well the overall airline system performs is influenced by dispatchers’ workload. In order to assist future work in developing advanced automated technologies to assist dispatchers, particularly under high-workload periods, this paper presents an analysis of airline dispatchers’ tasks in a large operations control center. This is an important step in developing airline dispatcher workload simulations and other analytical approaches that assist in staffing of operations for dynamic operations, as well as estimating the impact of new technology on dispatchers’ workload.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Proceedings of the Human Factors and Ergonomics Society Annual Meeting
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
