Abstract
Efficient individual postearthquake household recovery support must manage customer relations because problems arise in a lack of common understanding of recovery processes between households and local government consulting staff. The Household Recovery Support Chart (HRSC) we propose manages individual household profiles covering such aspects as property damage, family structure, economic situation, health condition, recovery planning, and consultation history. After the March 2007 Noto peninsula earthquake, Anamizu town adopted our system. We examined its practical effectiveness and problems. While it was useful in facilitating consulting, it placed a burden on those in charge of individual household recovery support, especially in large-scale disasters. Households requiring special support must, for example, be screened to distinguish them from others.
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