Hotel Management Graduates Perception of Work Conditions and The Moderating Effect of Salary on Work Motivation in the Hotel Industry During the COVID- 19 Pandemic

Feri Ferdian,Hijriyantomi Suyuthie,Ira Meirina Chair,Youmil Abrian

doi:10.24036/jptk.v4i2.21223

Abstract

This study aimed to analyze the hotel management graduates' perception of work conditions and the moderating effect of salary on work motivation in the hotel industry during the COVID- 19 pandemic. This research was conducted with a quantitative approach. The total population was 670 hotel management graduates with the sample's determination based on the type of purposive sampling. The sample size of the study is 20% of the total population (134 graduates) who are estimated to work in the hotel industry. A total of 134 respondents were successfully collected. The data analysis technique used is Partial Least Square Structural Equation Modelling (PLS-SEM). The results showed that: There is a significant effect of work condition toward hotel management graduates’ work motivation in the hotel industry during the COVID- 19 pandemic and there is a significant moderating effect of salary toward the relationship between work condition and hotel management graduates’ work motivation in the hotel industry during the COVID- 19 pandemic. What could be said from the result of the study is that the impact of work conditions toward work motivation in the hotel industry during the COVID-19 pandemic would be increased with the presence of salary.

Highlights

The hotel industry is one of the industries that has slumped as a result of the impact of the COVID-19 pandemic
It is evident that work condition does clearly give an effect on hotel management graduates’ work motivation in the hotel industry during the COVID-19 pandemic
The result of the study found that salary succeeded in moderating the relationship between work conditions and work motivation in the hotel industry during the COVID-19 pandemic

Summary

Introduction

The hotel industry is one of the industries that has slumped as a result of the impact of the COVID-19 pandemic. With the decline in the number of tourists coming to Indonesia, it will have an impact on the quantity of hotel product purchases. Hotels generally get consumers from tourists who come, but with the COVID-19 pandemic, the amount of hotel revenue will decrease. The decline in hotel revenues that occurred due to the COVID19 pandemic was in the range of 13%-49% (Frihatni et al, 2021). Along with a decrease in the amount of hotel income, it will certainly have an impact on the benefits received by employees. The downturn in the hospitality business raises the question of whether employees who will remain motivated work in hotels or look for better job alternatives

Objectives

Methods

Findings

Discussion

Conclusion