Hotel General Managers’ Perceptions of Business Ethics Education: Implications for Hospitality Educators, Professionals, and Students

Abstract

Ethics is a growing concern in American society; consequently, business ethics is also becoming a concern in the hospitality industry. This article investigated the perceptions and preparations of hotel general managers toward teaching business ethics in their hotels and ethics education in college hospitality programs and within the hotel industry. For hotel professionals, business ethics is normally discussed or taught during employee training sessions. The target population of this study was hotel general managers in the United States. The research implied that most hotel companies have not incorporated and implemented ethics education into their training programs; however, hotel general managers did realize that business ethics is an essential part of business success. Therefore, general managers indicated that it is imperative for hospitality organizations and programs to offer ethics education and training for their hospitality employees and college students.