Abstract
The COVID-19 pandemic had a devastating effect on the tourism and hospitality industries in Taiwan, causing some small companies to cease trading and large companies to place their employees on unpaid leave. Placing employees on unpaid leave may have negatively affected the intention of hospitality employees to remain in their jobs. This study examined whether employees’ job insecurity and organizational identification affected their intention to stay in their job during the COVID-19 pandemic. Previously developed scales were adopted to develop items measuring job insecurity, organizational identification, and intention to stay in a job. Responses to 515 returned questionnaires were examined. The results revealed that job insecurity significantly affects organizational identification. Both job insecurity and organizational identification significantly affected intention to stay. Few studies have used path analyses to investigate the relationships among intention to stay, job insecurity, and organizational identification. The indirect effect of organizational identification was analyzed, and evidence supporting a total effect and total indirect effect was obtained. This implies that hospitality companies seeking to retain staff during crises should promote organizational identification among staff.
Highlights
The outbreak of COVID-19 in 2020 created challenges and difficulties worldwide, compromising numerous industries
Because the aforementioned studies noted the significant effect of job insecurity on organizational identification and that of organizational identification on intention to stay, this study investigated whether organizational identification mediated the effect of job insecurity on intention to stay
We examined whether employees’ job insecurity and organizational identification affected their intention to stay in their present job during the COVID-19 pandemic
Summary
The outbreak of COVID-19 in 2020 created challenges and difficulties worldwide, compromising numerous industries. To mitigate the effects of the pandemic, Taiwan began implementing border control, which prohibited foreign tourists from entering Taiwan Such a measure devastated Taiwan’s tourism and hospitality industries. Across Taiwan, numbers of domestic and foreign tourists decreased sharply because of the pandemic, and determining how to survive the challenges of such a period is a critical matter for all stakeholders in the hospitality industry, employees. To address this concern, hospitality businesses have employed a series of approaches such as closing some guest rooms, initiating numerous promotions, negotiating rent reductions, and launching food and beverage delivery services
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