Hospitality ERP Education in the Age of Rapidly Evolving Information Systems

Abstract

Hospitality and tourism are rapidly growing industries and are a major source of employment globally as well as in India. Tourism and hospitality industry in India will benefit more if we encourage the creation of significant numbers of jobs both directly in the hospitality sector where tourists spend their money and in related industries. Hospitality is constantly changing and progressing, creating various job opportunities. Many of them, however, are low-skilled and poorly paid. For the studies conducted as part of this research, hotel and chain hotel data was collected from a representative sample. The constructs used were limited by the metrics and instruments implemented by the company under study. Several hotel establishments were sampled for two similar studies in 2003 and 2017. An objective of the study was to determine how Enterprise Resource Planning (ERP) and e-business systems have evolved over this time period. The shortage of skilled staff can be effectively addressed by increasing the number of hotel management colleges that offer industrial training along with technology training pertaining to hospitality operations, where students can see examples of high-paying, in-demand hotel careers in action and make decisions about their future careers. A skilled, motivated hotel staff will help the industry to progress. Students need to be acquainted with technology aspects, and they need to be able to utilize digital tools, systems, and technologies in order to ensure positive perceptions towards hospitality.