Hospital staff acceptance toward management information systems in Indonesia

Abstract

BackgroundThe use of hospital information systems in Indonesian hospitals have not met the proper level of acceptance. This study aims to assess the intention to use information systems among hospital staff. MethodsThis study used an online survey that was disseminated for 2 weeks in July 2019. The questions were developed based on the Technology Acceptance Model with the addition of Perceived Risk. The survey yielded 449 total responses, with only 400 determined to be valid. A total of three factors, namely: Perceived Usefulness, Perceived Ease of Use, and Perceived Risk were measured and then analyzed for its influence on Intention to Use, and to each other. ResultsThe finding shows that only Perceived Usefulness has a significant influence on Intention to Use (β = 0,57). Furthermore, higher Perceived Ease of Use was associated with higher Perceived Usefulness (β = 0,68). Accordingly, higher Perceived Ease of Use also associated with significantly lower Perceived Risk (β = -0,49). The finding indicates that hospital employees do not yet have a strong perception of risk toward using hospital information systems. Conclusionsemployees’ perception of the benefits of using hospital information systems greatly determines their intention to use hospital information systems.