Hospital queuing-recommendation system based on patient treatment time

Abstract

One of the major problems faced by the todays hospital is the lack of effective technique to manage the patient queue which has led to the patient overcrowding and increased patient waiting delays. Unnecessary waits for longer periods causes negative impact on human resource and also on the patient's valuable time and thereby increases patient frustration. The waiting time of each of the patient in the queue is the sum of the treatment time of all the patients standing before him/her in the queue. It will be good if the patient is able to receive an effective treatment plan recommendation and is able to know in advance his/her total waiting time in the hospital. Therefore, a process named Patient Treatment Time Prediction (PTTP) is proposed that calculates the waiting time of the patient for each of the treatments. On the basis of the waiting time calculated by the PTTP, a system called Hospital Queuing-Recommendation (HQR) is developed whose task is to recommend an efficient treatment plan for each of the patients in the queue, thereby minimizing the patient waiting time delays.