Hospital Queue Control System using Quick Response Code (QR Code) as Verification of Patient’s Arrival

Abstract

Hospital is an organization that primarily provides services in the form of examination, treatment, medical treatment and other diagnostic measures required by each patient in the limits of the technology and the means provided by the hospital. So that patients get the maximum service, hospitals have to provide the best services, one of the services that are being highlighted is the queue system. This study proposed a queue control system at the hospital using a quick response code (QR Code) as verification of the patient's arrival that serves to speed up the administrative process and provide effective services, to facilitate the patient in terms of the queuing line (registration) at the hospital. The queue control system uses the website as a registration and database repository for patient data. This website has two kinds of display form, as a patient or a doctor. This kind of display is useful to speed up the administrative process, so that registration can be done at any time by the patient, with patient entering/filling data themselves and their complaints or medical records that are automatically available on the website, so that patients do not need to come to the hospital with a medical record. Furthermore, the website will filter the data entered by the patient as the patient's complaints, so that patients can choose the hospital that provides services for patients’ illness complaints which are also showing hospital addresses to facilitate patients in finding the location of the hospital. After the administration process on the website, the system will provide a QR Code as a form of verification for patients who have registered, with their data already exists in the database. When the patient arrives at the hospital, the patient only needs to scan the QR code that already exists, without taking care of the administration back because at the time the system gives a QR Code, indicating that patients already had a hospital destination along with the queue number. It is expected that the queue control system implemented at the hospital using a quick response code (QR Code) as verification of the patient's arrival, could speed up the administrative process to be more effective and efficient.