Homeward Bound: Ecological Design of Domestic Information Systems

Abstract

Information technology artefacts are steadily permeating everyday life, just as they have colonized the business domain. Although research in our field has largely addressed the workplace, researchers are beginning to take an interest in the home environment too. Here, we address the domestic realm, focusing on the design of complex, interactive information systems. As such, our work sits in the design science version rather than behavioral science paradigm of IS research. We argue that the home is in many ways a more challenging environment for the designer than the workplace, making good design of critical importance. Regrettably, the opposite would appear to be the norm. Two experiments are reported, both concerned with the design of the user interface for domestic heating systems. Of note is our use of a medium-fidelity laboratory simulation or “microworld” in this work. Two main substantive findings resulted. First, that ecologically designed feedback, embodying a strong mapping between task goals and system status, produced superior task performance. Second, that predictive decision aids provided clear benefits over other forms of user support, such as advisory systems. General implications for the design of domestic information systems are discussed, followed by reflections on the nature of design work in IS, and on the design science project itself. It is concluded that the microworld approach has considerable potential for developing IS design theory. The methodological challenges of design research are highlighted, especially the presence of additional validity threats posed by the need to construct artefacts in order to evaluate theory. It is argued that design theory is necessarily complex, modal, and uncertain, and that design science (like design itself) should be prosecuted in an open, heuristic spirit, drawing more on the proven methods of “good design” (e.g.,prototyping, user participation) in terms of its own praxis.