Abstract
Who should be the judge of quality care--the consumer or healthcare professional? Traditionally, healthcare providers have decided what services consumers should receive and how consumers' needs should be met. Current trends in healthcare delivery are changing this one-sided practice. Throughout the United States, to determine what constitutes quality care, accrediting bodies, insurers, consumer groups, providers, and governments are collecting and analyzing data on standards for clinical practice, patient outcomes, and perceptions of those receiving healthcare.
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