Abstract

Is a manager's likability important from an employee's perspective? Research results in this field are scant and inconsistent. The current study explored employees' response to managers' likability and the moderating effect of power distance at both the cultural and individual levels. In study 1, following the countercultural priming experimental paradigm proposed by Van den Bos et al. (2013), 121 college students from China (a high power distance culture) and 99 college students from Denmark (a low power distance culture) were randomly assigned to either a countercultural (experimental) condition or a control condition. All participants were required to complete a manager selection task using the zero-acquaintance paradigm to measure their preference for likable managers. The results confirmed the moderating role of power distance at the cultural level. Study 2 further explored the moderating effect of power distance orientation at the individual level, as well as the boundary condition of the degree of resource dependence from the employee's perspective. One hundred and three Chinese participants with work experience were randomly assigned to either the subordinate perspective (high resource dependence) or the HR department perspective (low resource dependence) condition and completed the same task as in study 1. The results suggested that high power distance-oriented participants demonstrate stronger preference for likable manager candidates than do low power distance-oriented participants. In addition, these findings hold only when employees expect a high resource dependence relation with the manager. Theoretical and practical implications of the research findings and future research directions were discussed.

Highlights

  • What leadership characteristics do subordinates feel are important? This question must be answered during national elections, when CEOs are replaced, and when university presidents retire (Hogan et al, 1994)

  • The results suggest that the likabilitypreference effect was moderated by the high power distance manipulation

  • Using a countercultural experimental design, study 1 found that low power distance priming significantly weakened the preference for likable managers among Chinese participants who live in a high power distance culture

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Summary

Introduction

What leadership characteristics do subordinates feel are important? This question must be answered during national elections, when CEOs are replaced, and when university presidents retire (Hogan et al, 1994). Competence and likability are the two most important criteria that people consider when choosing their work partners. In regard to choosing leaders, it has long been accepted that competence is crucial, while likability is not essential (Casciaro and Lobo, 2005). Why Should I Care If You Like Me?,” Zenger and Folkman (2013) refute the common misconception that leaders can be highly effective without being likable. In a study of 51,836 leaders, they found just 27 who were rated at the bottom quartile in terms of likability but in the top quartile in terms of overall leadership effectiveness. The role of a candidate’s likability in leadership selection has long been overlooked (Furnham, 2002). The current research focuses on examining how employees’ preference for manager candidates is affected by these candidates’ likability. Do employees prefer a manager with greater likability, other things being equal?

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