Hierarchical Type-2 Fuzzy Logic Based Real Time Dynamic Operational Planning System

Abstract

Operational resource planning is critical for successful operations in service-based organizations as it underpins the process of utilizing resources to achieve a higher quality of service whilst lowering operational costs. The majority of service-based organizations use static operational planning. In recent years these, organizations have made attempts to switch to dynamic operational planners with the view of generating real-time operational plans. This paper proposes a hierarchical type-2 fuzzy logic based operational planner that can work in dynamic environments and can maintain operational plans in real-time. The proposed system outperformed ordinary heuristic-based systems and task dispatchers.