Heuristic Expert Evaluation of e-Learning Application

Abstract

Along with usefulness an application needs to satisfy the usability parameters too. The implementation of usability in e-learning applications has been used in a myriad of methodologies, techniques, and standards. The use and permutation of techniques within research approaches are vital in determining the quality of usability of an application. The intention of this study is to use a combination of two usability evaluation methods (UEMs), namely heuristic evaluation (HE) and cognitive walkthrough (CW), and provide a more usable application (app) to the users. This research paper discusses about the expert evaluation of an e-learning application which is used by learners of various subjects in the science and technology stream. The Nielsen’s heuristic interactive design principle was used during the conduction of research for carrying out the evaluation process. The evaluation process involved expert evaluators, who were asked to perform certain tasks, while the researcher observed and analyzed the findings provided by the expert evaluators which gave a detailed result of the design flaws in the e-learning application. The approach followed for evaluation is the result of a systematic literature review (SLR) of usability evaluation methods (UEMs) used during mobile application development and testing.