Abstract
The development of web platforms is very abundant at present, this event has developed exponentially due to the state of emergency. Therefore, there is a need to evaluate the quality of these platforms to ensure a good user experience, especially if these platforms are governmental. Currently, there are several platforms that have been developed by governments of different nations, which are related to the theme of covid-19; which should be evaluated from a heuristic perspective to detect usability problems that can occur when users interact with a product and identify ways to solve them. This article presents a heuristic evaluation of Peruvian government web portals, used within the state of emergency; for this purpose, a heuristic evaluation is carried out using a list of 15 heuristic principles, proposed by Toni Granollers, from two government platforms: Aprendo en casa and Covid19 Minsa. In this way, it was identified that the Peruvian platform Aprendo en casa has fewer usability problems compared to the Covid19 Minsa platform. Therefore, there is a need to renew or update the Covid19 Minsa platform using the results of the heuristic evaluation performed; on the other hand, although a heuristic evaluation of these Peruvian government platforms is being carried out, it is recommended to continue with a research that uses other usability evaluation methodologies for other platforms of daily use, such as the S/ 380 bonus platform, Bonus for independent or AFP withdrawal.
Highlights
IntroductionThe paper to be presented is the production made at the end of the Human Computer Interaction course with motivation in a Human Computer Interaction event at the Catholic University of Santa Maria; which was the motivation to focus on an application
It should be noted that there are different taxonomies to classify the usability evaluation methods; in this opportunity we describe the classification according to the type of participants that are required to perform the usability evaluation [18]: First, the Inspection Methods, which involve the participation of specialists in the area of HCI as the heuristic evaluation, the cognitive journey and the review of checklists; second, the Testing Methods, which involve the participation of representative users of the software product to be evaluated, as the tests with users, the pencil and paper test and the co-discovery
It was identified that the Peruvian platform Aprendo en casa presents less of a usability problem compared to the COVID-19-Minsa platform
Summary
The paper to be presented is the production made at the end of the Human Computer Interaction course with motivation in a Human Computer Interaction event at the Catholic University of Santa Maria; which was the motivation to focus on an application. In this way, the proposed paper tries to demonstrate that the heuristic evaluation model, proposed by Toni Granollers [22], meets the basic standards so that any user without previous computational knowledge is able to evaluate web pages identifying general problems compared to other methodologies. The expected result is to demonstrate that the Peruvian platform Aprendo en casa has fewer usability problems compared to the Covid Minsa platform
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