Abstract
This portrayal was obtained from observing "Her Ladyship" as a street person, as well as through a newspaper article, her social workers, and a relative of a postal worker. This tale has been repeatedly used, in a graduate public administration course on administrative behavior, to provide a basis for discussion about the roles and responsibilities of public administrators. A resulting major question that it raised is the balance between providing for the needs of an individual and those of society as a whole. That is, do we want those in the public service to be compassionate and respond to the special needs of individuals, or do we want them to be value neutral and follow the usually impersonal rules and regulations.
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