Helping families move: Relocation counseling for housing-voucher recipients

Abstract

As the U.S. Department of Housing and Urban Development (HUD) shifts its emphasis from project-based subsidies to housing vouchers, a key question is the amount of relocation help that should be provided to voucher recipients. To address these and related issues, this article examines the use of and influence of relocation counseling at four distressed federally subsidized housing developments (in Baltimore, Maryland; Newport News, Virginia; Kansas City, Missouri; and San Francisco, California) where families were provided with vouchers and relocation counseling in order to expedite moves into the private housing market. Both qualitative and quantitative analysis techniques were used to examine the different approaches to relocation counseling provided by four types of providers: 1) community-based non-profit housing agencies; 2) a private company and its subcontractor, an out-of-town consultant specializing in relocation counseling; 3) a state housing agency; and 4) the on-site housing management company. Underutilization of relocation counseling was a problem: only two-fifths of the sample reported using relocation services. Middle-aged tenants and those at the Baltimore site were most likely to take advantage of the services; those living in overcrowded units were least likely. Programs need to be developed to increase participation rates while recognizing that tenant involvement must remain voluntary in nature at such sites. Although there was some evidence that the more intensive relocation counseling provided in Newport News opened up more housing options for residents, in general the counseling had limited impact. Those who used relocation counseling did not consider more housing options than others, nor were they more likely to focus their housing search on distant neighborhoods. Furthermore, residents depended on friends and relatives, rather than relocation counselors, to learn about their new home. Even though many respondents made short-distance moves (especially in Baltimore and Kansas City), they usually were able to improve their housing and neighborhood conditions. These findings suggest that it may be unreasonable to expect families-particularly those relying on public transportation—to relocate to new and unfamiliar neighborhoods without support, or without intensive counseling, encouraging them to do so. Spatial deconcentration may not always be an appropriate goal for all voucher recipients.