Hekim-Hasta İlişkisinde Önemli Bir Sorun: Tükenmişlik ve Aile Hekimlerinde Tükenmişliği Etkileyen Faktörler

Abstract

The study aimed to determine the burnout levels of physicians, which is an important factor in the physician-patient relationship, and the factors affecting this level. The study was applied in family health centers in Samsun between 21.03.2018 - 21.03.2019. The universe of the research consists of 395 family physicians who actively work in family health centers. Questionnaire method was used in the research and it was aimed to reach the whole universe. In the study, 75.8% of the universe (299 people) was reached. To conduct the research, OMÜ Clinical Research Ethics Committee report and necessary permissions were obtained. In the study, significant differences were found between the emotional exhaustion levels of family physicians and the district they work in, the average number of patients looked at per day, professional competence and satisfaction with the institution. In the study, while there were significant differences between the desensitization levels of family physicians and the status of entering TUS and satisfaction with the institution, significant differences were found between low personal achievement levels and professional competence and institution satisfaction. While family physicians working in the central districts experience more emotional exhaustion than those in other districts, family physicians who look at more than 60 patients per day experience more emotional exhaustion than those who look at less patients per day. In addition, family physicians, who do not find themselves professionally competent, experience more emotional exhaustion and lower personal success than those who find themselves professionally sufficient.