Healthcare-Seeking Behaviours of Undergraduate Students and Their Perception of Health Services in a Nigerian Private University Health Centre

Abstract

Background: Health-seeking behaviour is defined as the behaviour of people who malfunction or feel sick to find a suitable treatment. One of the critical factors influencing health-seeking behaviour is the satisfaction obtained from healthcare services, which is often linked to the quality of the service received. Objective: To assess university students' health-seeking behaviour and perception of healthcare services provided at the Babcock University Teaching Hospital, Ilishan-Remo, Nigeria. Methods: A descriptive, cross-sectional study of 425 undergraduate students of Babcock University was conducted using a validated structured questionnaire. The socio-demographic characteristics, health-seeking behaviour and perception of available services were analysed using descriptive statistics. Results: About half of the respondents (50.6%) had poor health-seeking behaviour, and most (68.5%) had a positive perception of the healthcare services rendered by the institution’s healthcare facility. Some factors that affected healthcare-seeking behaviour included the non-availability of medications (37.2%), the attitude of healthcare workers (32.5%), and the cost of care (13.6%). Conclusion: The study demonstrated good health-seeking behaviour and a positive perception of the available healthcare services. However, the factors associated with poor health-seeking behaviour included unavailable medications and the poor attitude of healthcare workers. Regular appraisal and pharmacy restocking should be done to ensure an up-to-date supply of commonly prescribed medications.