Healthcare safety monitoring strategy: a qualitative study.

Abstract

Introduction: The safety of patients and professionals is one of the most important foundations of the classic model of health management and must be considered as a factor for evaluating the activity of health organizations. These organizations must implement integrated and systematic risk management strategies involving their professionals in the identification, analysis, evaluation and monitoring of the risks inherent to the provision of health care. In this way, monitoring plays a major role in risk management. Objectives: This study aims to understand the strategies that nurse managers use to monitor the safety of patients and professionals in health services. De Alirio Martinho Belchior para Todos: 10:35 AM Methods: Qualitative interpretative study using a semi-structured interview with 14 nurse managers of a hospital in the central region of Portugal and convenience sampling. Content analysis performed using Bardin's methodology and Atlas.ti software. Results: Similar outcome noted from nurse managers whereby four categories were identified: scales, indicators, patient satisfaction and audits. Conclusions: Overall, the participant identified that the monitoring of safety in the service are more patient-centered rather than healthcare professionals. The nurse managers were very vague in regard to mentioning the scales used within the service, and a little explored the added value they represent for health and safety management of professionals in the service and all focused-on patient safety