Healthcare Facilities in Nigeria: Redefining Standards and Developing Performance Benchmarks for the Professionalisation of FM Practices, Professionalism and ethics in construction: Improving the global industry

Abstract

Healthcare in Nigeria is delivered by three tiers of government: the federal, state, and local government. Public hospital buildings suffer as facilities management (FM) functions are often neglected with significant effect on the operation of public hospitals in Nigeria. Most government hospitals have no tools for measuring FM performance. The aim of the study is to propose a performance measurement framework by redefining standards and developing performance benchmarks to improve current practices and to professionalise FM. The research adopted mixed qualitative and quantitative approaches to explore key issues and barriers to FM practices with stakeholders responsible for the management of hospital assets. The findings provided pointers on how to develop performance measurement in FM. Adoption of the FM performance measurement framework will assist policy makers in public hospitals in Nigeria to drive key organisational changes in the way assets are managed to support healthcare delivery and the professionalisation of FM.