Abstract

Background: As health systems across the world respond to the coronavirus disease 2019 (COVID-19), there is rising concern that patients without COVID-19 are not receiving timely emergency care, resulting in avoidable deaths. This study examined patterns of self-reported health service utilization, their socio-demographic determinants and association with avoidable deaths during the COVID-19 outbreak. Methods: A cross-sectional telephone survey was conducted between March 22 and April 1, 2020, during the peak rise in confirmed COVID-19 cases in Hong Kong. Cantonese-speaking Hong Kong residents over 18-years-old were recruited using a computerised random digital dialling (RDD) system. The RDD method used stratified random sampling to ensure a representative sample of the target population by age, gender, and residential district. A structured self-reported questionnaire was used.Results: Out of 1738 placed calls, 765 subjects responded to the questionnaire (44.0% response rate). The factors associated with avoiding medical consultation included being female (37.2% vs. 22.5%, P<.001), married (32.8% vs. 27%, P=.044), completing tertiary education (35.3% vs. 27.7% (secondary) vs. 14.8% (primary), P=.005), and those who reported a "large/very large" impact of COVID-19 on their mental health (36.1% vs 30.5% (neutral) vs. 19.7% (very small/small), P=.047) using logistic regression analysis.Conclusion: Married females with both higher educational attainment and concern about COVID-19 were associated with avoiding healthcare services. Timely public communication to encourage and promote early health seeking treatment even during extreme events such as pandemics are needed.

Highlights

  • As health systems across the world respond to the coronavirus disease 2019 (COVID-19), there is rising concern that patients with non-COVID-19 emergency conditions are avoiding care.[1,2,3,4] In the Italian Paediatric Hospital Research Network, 12 cases of delayed access to hospital care were reported in 1 week, with 6 cases requiring admission to an intensive care unit and 4 deaths.[1]

  • More highly educated female respondents who reported a greater impact of COVID-19 on their mental health were associated with avoiding medical care from this public survey in Hong Kong

  • We found statistically significant associations between reported reductions in healthcare utilization and married, more highly educated women who seemed to fear COVID-19 more, further research is needed to identify in more detail why these associations exist and what elements of these associations or their interactions led to less healthcare utilization in during COVID-19

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Summary

Introduction

As health systems across the world respond to the coronavirus disease 2019 (COVID-19), there is rising concern that patients with non-COVID-19 emergency conditions are avoiding care.[1,2,3,4] In the Italian Paediatric Hospital Research Network, 12 cases of delayed access to hospital care were reported in 1 week, with 6 cases requiring admission to an intensive care unit and 4 deaths.[1]. In England, there is a rising concern that nonCOVID-19 patients are not receiving timely emergency care, which may be leading to preventable deaths.[5] The National Health Service (NHS) England reported a 29% fall in emergency department (ED) attendance and a 23% drop in emergency admissions in March 2020 compared to 2019, but a rise in registered non-COVID deaths. It is still unknown whether the drop in health service utilisation has impacted those who had time-critical medical emergencies and truly needed emergency care. The situation in the UK has exposed the difficulties of constructing a comprehensive and consistent picture of the wider effect of COVID-19 and the measures associated with controlling this pandemic

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