Health kiosk use: a national comparative study

Abstract

Provides an initial analysis of the use of InTouch with Health touch screen information kiosks located throughout the UK. Presents data for more than 50 kiosks and models use to a variety of variables. The data were collected via kiosk transaction logs and questionnaire. Seeks to explain use differences between kiosks. The amount of kiosk use and the number of kiosk users were explained in terms of both neighbourhood factors and kiosk host factors. Significant variables determining the amount of use and number of users include the size of the kiosk host organisation and whether intermediary help is available to the kiosk user, either from a health professional or a receptionist. The general economic well‐being of the area was found to be significant in explaining the length of session time, while word of mouth and help from other users was a significant variable explaining the number of session pages viewed.