Abstract
Employee satisfaction is increasingly recognized as a measure that largely determines the productivity and efficiency of health institutions. This study assessed employees’ satisfaction with preparedness for, and response to COVID-19 in a tertiary hospital in Benin City, Edo State, Nigeria. This was a descriptive cross-sectional study using mixed methods (qualitative and quantitative) for data collection from employees at the University of Benin Teaching Hospital, Benin City. Quantitative data were analyzed using IBM SPSS version 25.0 while qualitative data were analyzed thematically using ATLAS. ti software. The statistical measures for the quantitative analysis were the adjusted odds ratios (OR) and 95% confidence intervals (CI). The level of significance was set at p < 0.05. A total of 590 respondents with mean age 38.9 ± 9.7 years and 20 focus group discussion (FGD) participants participated in the study. Overall, 368 (62.4%) of employees were satisfied with the measures put in place to combat COVID-19 in the facility. Staff were most satisfied with infection prevention and control measures (72.9%) and information and education communication (IEC) on respiratory hygiene and cough etiquette (67.8%). Age of respondents <40 years, being a clinical staff and having direct contact with patients were significant predictors of employee satisfaction, aOR 0.661 (p=0.024); aOR 0.528; (p=0.003); aOR 0.594 (p=0.039), respectively. Thematic analysis of the FGDs revealed that awareness creation about COVID-19, and policies and protocols were areas that employees were least satisfied with. In conclusion, two-thirds of employees were overall satisfied with measures put in place to combat COVID-19 in the health facility. Younger staff and those who worked in clinical areas, were less satisfied than other groups. The management of the study facility can leverage these findings to sustain and strengthen IPC and IEC measures while addressing communication of policies and protocols in areas where staff were less satisfied.
Highlights
Employee satisfaction is the mental feeling of favorableness which an individual has about his job
[4] A strong health workforce is an integral part of every resilient health system and during a pandemic, it is an essential foundation for the recovery of our societies, economies and preparedness for future health emergencies
A total 590 respondents with mean age 38.9 ± 9.7 years participated in the quantitative study while the focus group discussion (FGD) comprised a total of 20 participants (13 females and 7 males) with a mean age of 37.4 ± 6.3 years
Summary
Employee satisfaction is the mental feeling of favorableness which an individual has about his job. Most successful organizations consider employee satisfaction to be vital for work performance It has its impact on the general life of the employees as a satisfied employee is Central African Journal of Public Health 2020; 6(5): 242-250 contented, and has a better physical and mental well-being. This has led to the general saying that “a happy employee is a productive employee.” [1, 2] As such, organizations experience increased productivity and huge success whenever management actively works to improve attitudes, quality of work-life and job satisfaction of employees. Health workers are the backbone of all health care systems needed for effective provision of health care, management of health programs and response to health emergencies. [4] A strong health workforce is an integral part of every resilient health system and during a pandemic, it is an essential foundation for the recovery of our societies, economies and preparedness for future health emergencies. [4] the presence of high-quality motivated staff is a key aspect of health system performance. [3]
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