Abstract
Some medical centers have developed quarterly quality performance reports consisting of key quality characteristics reported in the form of annotated control charts. The content of these reports needs to be linked with the mission, vision, values, and the structure of the organization. A partial example using one hospital's Joint Commission on Accreditation of Healthcare Organizations' ORYX measures is presented along with comments. The examples have been chosen to show the use of different types of control charts (XmR, P, and rare events) and different clinical conditions (congestive heart failure, low birth weight, and chronic obstructive pulmonary disease).
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