HAWKERS’ SATISFACTION WITH A LOCAL AUTHORITY WATER METER READING MANAGEMENT

Nor Azilah Husin,Nurul Nabilah Nazri

doi:10.32890/jbma2022.12.1.1

Abstract

This paper aims to identify hawkers’ satisfaction with a local authority water meter reading management. Three years ago, the licensing and business development department installed meter readers at the hawker centres. Currently, water meter readers are no longer available, causing the department substantial losses. There are complaints on the use of bulk meters that the amount charged each month is indifferent. Several water meters in the hawker centres are not working correctly, resulting in difficulties by the authority to process the correct amount of water bills. The hawkers need to travel to the headquarters to make payment, making it more difficult. Hawkers are not happy because they have to pay the same amount though they might have consumed less than others. A total of 176 questionnaires was distributed to 500 hawkers in Kuala Lumpur City Hall (KLCH). Data were analysed using SPSS. The results showed that only one variable, water meter management, has a significant and weak relationship, influencing hawkers’ satisfaction. This finding will give an excellent insight to the local authority in better control of water meter reading at hawker centres.

Highlights

Local authorities will always be a benchmark of the efficiency and performance of government services as they are the most advanced agencies that interact with citizens daily
The main objective of this paper is to look into the hawkers’ Satisfaction with Kuala Lumpur City Hall (KLCH) relating to water meter quality, service quality, and water meter reading management
The results show that Water Meter Quality and Service Quality have no significant relationship with Hawkers’ Satisfaction

Summary

Introduction

Local authorities will always be a benchmark of the efficiency and performance of government services as they are the most advanced agencies that interact with citizens daily They directly influence the quality of life of the people - developers, traders, and investors, especially concerning the socio-economy (Daud, 2019). Nur et al (2019) mentioned that the strategies include expanding the number of assets, developing new revenue streams, improving monitoring and compliance, improving information sharing, optimising the exploitation of available capital, balancing public interest and financial needs of local authorities. It maintains only productive properties and diversifying payment forms. The term “hawker centre” is referred to here is as a designated place where the business activities of street vendors, hawkers, and itinerant salespeople are carried out (Tan, 2015)

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Conclusion