Abstract
The paper discusses the enterprise resource planning (ERP).ERP implementation solves business problems by customizing and integrating off-the-shelf enterprise software packages. A successful ERP implementation involves extensive collaboration and communication among the customer, implementation consultancy, and software vendor. Collaboration allows implementation personnel from different organizations to utilize each other's experiences. An example of this is the Web 2.0. A Web 2.0 knowledge repository system can reduce costs, improve quality, and lower the risks of ERP implementations.Through the case study, the key desired features for Web 2.0 knowledge repository system to support ERP implementations were defined. Epics was designed to fulfill these requirements and developed a prototype. Epics can be used by software vendors, ERP consulting firms, and ERP users. Human aspects play a critical role in ERP implementation. ERP implementation quality depends largely on how the implementation personnel's knowledge and past experiences are reused and communicated. Although knowledge reuse, collaboration, and communication are important for all software projects, they're particularly critical in ERP implementation owing to its unique challenges.
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