Harnessing Collective Intelligence: Wiki and Social Network from End-user Perspective

Abstract

In the social web in which ¿people socialize or interact with each other throughout the World Wide Web, social interactions lead to the creation of explicit and meaningfully rich knowledge representations¿. Emergence of social web shed light on the concept of collective intelligence (CI). Web 2.0 technologies as key part of social semantic web, play an important role to harness the CI. Web 2.0 technologies are divided into the end-user and technical perspectives. In this paper CI and Web 2.0 is assessed with more details and through a theoretical framework regarding the end-user perspective. From all various kinds of Web 2.0 technologies Wikis and Social networks are chosen due to their huge contribution to CI. This paper focuses on end-user perspective of Wiki and Social network; categorizes the end-user perspective of these two technologies into 4 core aspects; and on the basis of findings from a web-based questionnaire, tests the relationship between each component of these 4 aspects and the CI.