Harnessing AI in Anxiety Management: A Chatbot-Based Intervention for Personalized Mental Health Support

Abstract

Anxiety disorders represent one of the most widespread mental health challenges globally, yet access to traditional therapeutic interventions remains constrained, particularly in resource-limited settings. This study evaluated the effectiveness of an AI-powered chatbot, developed using ChatGPT, in managing anxiety symptoms through evidence-based cognitive-behavioral therapy (CBT) techniques. Fifty participants with mild to moderate anxiety symptoms engaged with the chatbot over two observational phases, each lasting seven days. The chatbot delivered personalized interventions, including mindfulness exercises, cognitive restructuring, and breathing techniques, and was accessible 24/7 to provide real-time support during emotional distress. The findings revealed a significant reduction in anxiety symptoms in both phases, with an average improvement of 21.15% in Phase 1 and 20.42% in Phase 2. Enhanced engagement in Phase 2 suggested the potential for sustained usability and familiarity with the chatbot’s functions. While participants reported high satisfaction with the accessibility and personalization of the chatbot, its inability to replicate human empathy underscored the importance of integrating AI tools with human oversight for optimal outcomes. This study highlights the potential of AI-driven interventions as valuable complements to traditional therapy, providing scalable and accessible mental health support, particularly in regions with limited access to professional services.