Harmonizing Human-AI Synergy in Smart Cities: Exploring Emotion Understanding and Technology Anxiety in an Asian Context

Abstract

Artificial Superintelligence (ASI) envisions AI surpassing human cognitive abilities, mimicking and developing its own thinking skills. However, this raises ethical and control issues, emphasizing the need for robust regulations in AI development. The prime objective of the study is to align aligning human intelligence with artificial superintelligence in smart cities. Particularly, the study has examined the mediating role of emotion-understanding ability, and the technology anxiety between AI and shared decision-making. This study investigates the relationship between emotional intelligence and decision-making in the Khon Kaen Smart City, Thailand. Data was collected from various financial institutions, including community and commercial banks, and managers working in the city. The largest and most developed province served as the primary focus of the study, and area cluster sampling was employed to obtain a representative sample of the province's varied population. A total of 297 out of the 700 questionnaires that were given to the seven different groups for the survey were filled out. Shared Decision-Making (SDM) and Emotion-Understanding Ability (EUA) were found to have a strong correlation in the study, which highlights the importance of emotional intelligence in decision-making due to the strong correlation between the two. This comprehension is especially helpful when artificial intelligence is used to improve decision-making processes. This highlights the significance of human factors, such as comprehension and emotion, in the process of developing effective decision-making framework.