Guideline Development for Lean Quality Management and Economic Cost of Quality Analysis of Suan Dusit Rajabhat University’s Environmental Center

Abstract

The objectives of this research are to study operating conditions and management of Suan Dusit Rajabhat University's Environmental Center according to the 11 aspects of lean management to develop manuals for 7S activity operation, risk management, job description and key preferment indicator (KPI) as well as to analyze economic cost of quality. The study used mixed research methods consisting of qualitative research with an emphasis on participatory action research (PAR) and quantitative research as a research method to create collaboration among administrators, staff and researchers conforming to the 11 aspects of lean management. The developed manuals help create effective organization and encourage the staff to have strong discipline as well as reduce or eliminate waste opportunity in the future operation. They can also be used as aspects for performance assessment of staff. In addition, the lean thinking concept promotes effective system in terms of the decrease in costs and time. Focusing on reducing waste, less time investment is required for work-in-process (WIP) and waste of waiting is eliminated during service or product delivery which affects customers' satisfaction. It will also partly develop the operation and establish higher standards of Suan Dusit Rajabhat University's Environmental Center. Index Terms—quality management, lean thinking, economic cost of quality 