Guest editorial: Internal communication during the COVID-19 pandemic

Abstract

[...]the special edition extends our understanding of internal communication more generally – many of the concepts and principles discussed can be applied to transform ongoing practice to a more strategic level where it is given as much attention and resources as other more established functions inside organisations. [...]it provides an opportune moment to step back and propose potential directions for theory and practice in a post-pandemic world. According to Frandsen and Johansen (2011), ICC is different from external crisis communication because employees are both receivers and senders of crisis information and have stakes and expectations from their organisations. [...]the authors stress that the antenarrative of uncertainty and speculation requires sense to be continuously “re-made” or re-framed as events unfold, reflecting a messy, non-linear, process view of reality.