Abstract
The authors evaluated the effectiveness of Galvanic Skin Response (GSR) feedback as an aid in developing empathy in novice counselors. Counseling psychology graduate students were matched and randomly assigned to either an experimental group that received a display of client skin conductance level during counseling sessions or a control group that did not receive physiological feedback. The communicative aspect of empathy was measured by the Counselor Verbal Response Scale (CVRS), and the perceptual aspect was measured by the Affective Sensitivity Scale (ASS). An analysis of gain scores suggested that training with biofeedback is associated with more affective responding by the counselor. This procedure did not facilitate counselor communication of understanding of the clients' specific concerns, nor was a pervasive increase in perceptual sensitivity observed. Qualitative evidence gathered from a postexperimental inquiry augmented the statistical findings.
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