Group coaching in a large complex organisation: lessons learnt from experience

Abstract

This article presents qualitative findings from a pilot group coaching program that was conducted within a large Australian public healthcare organisation. Using Nueman's (2000) three phase coding system and Spector's (1984) methodology, transcripts were analyzed for key themes (from both coachees' and coaches' perspectives) in response to probe questions. These themes included the need for a clear and explicit goal focus; the importance of solid upfront preparation and communication; the vital role of a group coaching process structure; the value of explicit program sponsorship and follow up; and the need to ensure the right people who are genuinely engaged participants.