Griffin search: how Westminster College implemented WebFeat

Abstract

PurposeThis paper aims to shed light on federated search engine solutions by documenting how Westminster College implemented a new system after a failed attempt.Design/methodology/approachThe librarians became interested in a new federated search solution after a previous vendor was unable to provide a satisfactory product. After seeing demonstrations from several vendors, the librarians decided on WebFeat. This paper chronicles that decision and its implementation, which surprisingly took less than three months.FindingsThe librarians found WebFeat to be a superior product in comparison with the first federated search engine. WebFeat made an immediate impact on how the students and faculty searched for information. The seamless integration into the library web page made it easier for users to search databases and the library catalog without confusion and frustration.Originality/valueThe value of this paper comes from the fact that the library became a “federated search casualty” after adopting a system in 2003 that did not live up to expectation and eventually had to be terminated. WebFeat was the next choice, and it has performed above expectations. The librarians witnessed the failure of one federated search engine solution and the success of another over the past three years.