Abstract

Abstract: Our aim is to address and streamline the grievance resolution process within the university setting, focusing on issues pertinent to the academic, administrative, and infrastructural domains. This web portal is user friendly interface. Thus the users will feel very easy to work on it. By using this system admin can manage all the data of students, teachers and parents. The students, teachers and parents of students create a new account before logging in or he/she can log into the system with his/her created account. The portal incorporates a refined categorization system to precisely classify grievances within the unique context of LNMU. By categorizing issues related to academics, administration, and infrastructure, the portal ensures that each grievance is directed to the relevant authority for swift resolution. The portal offers a systematic and transparent approach to grievance resolution. The research explores the design, functionalities, and impact of the portal in fostering a responsive and accountable campus environment.

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