Green sustainability balanced scorecard—Evidence from the Taiwan liquefied natural gas industry

Abstract

Currently, companies work to improve their performance at the economic, environmental and social levels, make large contributions to sustainable development, and use strategic assessment tools to evaluate their sustainability performance. In addition, the Taiwan government has gradually paid attention to the use of liquefied natural gas (LNG), but the sustainable development of the LNG industry is in its early stage, and the associated companies lack the relevant knowledge and skills to manage and measure their performance in achieving these sustainability goals. Therefore, this study intends to propose an assessment framework, the green sustainability balanced scorecard (GSBSC), for the LNG industry as a reference for creating sustainable strategies and adds a green operational object to extend the SBSC for theory development. Through the fuzzy Delphi questionnaire of experts, this study found the following. 1. Green operational and environmental objects are relatively important constructs of the GSBSC in the LNG industry. 2. ‘Operating risk and cost management’, ‘customer satisfaction’, ‘product management and recycling mechanism’ and ‘greenhouse gas (GHG) emissions’ are relatively important indicators in their associated objects. This research preliminarily aims to provide relevant and refined advice for the Taiwanese LNG industry and extend the SBSC to the GSBSC. • Develop the green sustainability balanced scorecard (GSBSC) for evaluation. • Green operational and environmental objects are more significant of the GSBSC. • Apply fuzzy Delphi technique to identify the important indicators of the GSBSC. • Define strategy map of implementing GSBSC. • Examine Taiwan LNG industry based on developed GSBSC.