Abstract
Business intelligence (BI) has attracted considerable attention in recent years. Despite the hype, BI frequently suffers from broad definitions, unrealistic expectations, and the incongruities of IT needs between headquarters and local business units. We report the findings of a case study at a large international manufacturing firm headquartered in the EU. The firm wants to transform itself from a conservative firm with traditional values to a more entrepreneurial and nimble organization with its supply chains driven by Industry 4.0 and the Internet of Things (IoT). The firm is going through its transformation, focusing on the BI system. Our observations suggest that firms consider BI to be the enabler of change management rather than simply technical tools that extend the traditional systems environment.
Highlights
IntroductionBusiness intelligence (BI) has drawn considerable attention from both academic and practitioner communities [1]
Over the past decade, business intelligence (BI) has drawn considerable attention from both academic and practitioner communities [1]
The firm wants to transform itself from a conservative firm with traditional values to a more entrepreneurial and nimble organization with its supply chains driven by Industry 4.0 and the Internet of Things (IoT)
Summary
Business intelligence (BI) has drawn considerable attention from both academic and practitioner communities [1]. In response to an ever-increasing amount of data to analyze and growing pressure to provide better and quicker responses to customers, many organizations have turned to BI applications as a means to improve organizational decision making. Coined by the Gartner Group in the 1990s, BI typically refers to a variety of information technology (IT)-based tools and approaches for helping organizations make better use of the increasingly vast amounts of data accumulated from both internal and external sources. BI is typically defined as a system comprised of both technical and organizational. “Grassroots Business Intelligence as an Enabler of Change Management: A Case Study at a Large Global Manufacturing Firm,” Complex Systems Informatics and Modeling Quarterly, CSIMQ, no.
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