Abstract
Tutoring service is essential for students who require extra academic guidance in learning, especially in primary and secondary education levels. The common problems encountered by any students are the difficulties in finding the suitable tutors based on their preferred choice. The current existing web applications are still lack of responsive elements where they just only provide the fill-in form to search for the tutors. Therefore, the aim of this study is to address the inherent issue in finding suitable tutor match among the students and teachers by utilizing responsive filtering feature and SMS notification technology. The inclusion of these features is crucial to ensure that both parties informed on the appointment arrangement and status. The system known as GRAB Tutor Management System is targeted the secondary students especially the SPM candidates. This study adapts and simplifies System Development Life Cycle methodology into Three-Phase Model in designing and developing the system. The three phases are analysis, development, and evaluation phase. Each phase carries specific activities to accomplish the aim of this study and successfully delivered the proposed solution. GRAB Tutor Management System undergone a series of testing to evaluate its functionalities and acceptability. Functionality testing involved four expert and novice users, meanwhile user acceptance testing was conducted with 30 participants of secondary schoolteachers and students. The functionality test result revealed that all features are well functioned and successfully delivered. The user acceptance testing result indicates positive acceptance with the overall mean score is 4.64, which shown that the participants are agreed that this system is acceptable, easy to use and useful. It is proven that this study has successfully delivered a web-based Grab Tutor Management System with SMS Notifications that is useful for the tutors and students
Highlights
The process of finding tutors required a tedious process to ensure the satisfaction of students and tutors
The research has involved the design and development of a web-based application system known as Grab Tutor Management System (GTMS) that is integrated with Short Message Service (SMS) notifications service
This study aims to propose a solution to recommend the required tutor based on the predetermined criteria value set by the users
Summary
The process of finding tutors required a tedious process to ensure the satisfaction of students and tutors. Salim, Mintarti, and Sudjatno (2019) and Hoe (2015) agreed that tutors can grab more job opportunities to advertise and publicize their skills and their currently available classes to the public more With this kind of web technology, one can earn some money, and another person can obtain some specific knowledge (Tabassum, 2018). Tutor-student communication in setting the appointment date for the tutoring session might lead to misunderstanding or miscommunication without a proper automated notification service In this case, the inclusion of the web-based for message notifications such as Short Message Service (SMS) or Instant Messaging (IM) technology can benefit users (Rendra, Nazori, & Ahmad, 2019). The following sections discuss related issues in literature reviews, the methodology of this study and the descriptions of results and findings
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