Gower Handbook of Supply Chain Management

Abstract

Foreword, Gregory Owens Introduction and frameworks, John L. Gattorna. Part One: Supply Chains in the Context of Customers and Stategy: The challenging new operating environment and size of the prize, John L. Gattorna Formulating a supply chain vision, John L. Gattorna and Ming Tang Developing an aligned supply chain operating strategy, Ming Tang and John L. Gattorna Operating strategy configuring segmented supply chains, Geoffrey Thomas and Ming Tang Customer relationship management capabilities in a supply chain context, Stephen F. Dull, David N. Morris, Timothy Stephens and Mark T. Wolfe The impact of pricing on supply chains, Greg Cudahy Trading terms and customer account profitability, Cameron H. Hall Contents. Part Two: Operational Excellence: Supply chain network optimization modeling, Stephen N. Wagner, Jamie M. Bolton and Linda Nuthall Supply chain diagnostics, Douglas W. Allvine and Trevor Gore Manufacturing strategy for supply chains, Mark Reynolds Six Sigma - improving the quality of business, Richard D. Schleusener and Andrew J. Berger Distribution operations - design for excellence, David R. Olson Integrated transportation management, Brooks A. Bentz Forecasting and demand planning, Scott F. Githens Inventory management, Geremy J. Heath and Alister Danks Service parts management, Olaf Schatteman and Jonathan Wright Supply chain financial performance measurement, David Walters Supply chain performance measures and systems, Linda Nuthall Reverse logistics, Olaf Schatteman. Part Three: Supply Chain Integration and Collaboration: Creating agile supply chains, Martin Christopher Supply chain structures to deliver value, Michael G. Mikurak and Jonathan D. Whitaker Supply chain planning, Dennis Theis, Craig Millis, David Kennedy and Mark Pearson Strategic sourcing and procurement, Jeffrey S. Russell and Neeraj Thukral Securing immediate benefits from e-sourcing, Brett Campbell and Anthony Du Preez Industry-level collaboration through ECR, Garry O'Sullivan Collaborative product commerce. Alejandro Cuartero, Manuel Chaure and Stefano Lorenzi Integrated fulfilment, Jon Bumstead, Sara Ford and Roger Gillespie Contents Information systems strategy for supply chains, Donald S. Puckridge and Ian Woolsey. Part Four: Virtual Supply Chains: E-commerce and supply chains - breaking down the boundaries, Andrew J. Berger Best-of-breed supply chains, Andrew J. Berger Supply chains as vehicles for transformational change, John L. Gattorna Third- and Fourth-party logistics service providers, Mark Bedeman and John L. Gattorna Emerging requirements for networked supply chains, Robert Ogulin Strategic transformation and supply chains, Michael A. Donnellan. Part Five: Regional and Global Supply Chains: Globalization and regionalization of supply chains, Robert Ogulin Supply chains in Europe, Jaume Ferrer Supply chains in Asia - challenges and opportunities, Robert Easton, William Thurwachter and Tian Bing Zhang The changing face of supply chains in China, Robert Easton. Part Six: Other Practical Considerations in Supply Chains: Achieving supply chain alignment through behavior change, Jamie M. Bolton and Karen Dwyer The role of knowledge management in supply chains, Wanda S. Brown Education and skills training requirements in supply chains, John L. Gattorna and Richard S. Clarke Building successful consulting relationships, Ken Davis and Jamie M. Bolton Finale: The future is here at last, John L. Gattorna Notes on contributors Index.