Government’s crisis response and citizen’s confidence reconstruction: A literature review study from Post COVID-19

Abstract

The COVID-19 pandemic has presented an unprecedented global crisis, highlighting the vital role of government in crisis management, especially in public health emergencies. This literature review, “Government’s Crisis Response and Citizen’s Confidence Reconstruction: A Post-COVID-19 Review,” delves into the varied governmental responses worldwide and their impact on public confidence and trust. It focuses on maintaining public trust while managing public health in a stable economic environment. The study emphasizes concepts such as “crisis response” and “citizen confidence reconstruction,” which contribute to understanding government actions, public trust, and compliance. Using a literature review, case studies, and regional comparison, it offers a multifaceted view of the responses of different regions. Although the study lacks quantitative analysis and focuses primarily on Asia-Pacific, its generalizability may be affected by its limited quantitative analysis. To provide a more comprehensive understanding of effective crisis management and rebuilding public confidence in the post-COVID-19 era, it would be helpful to expand the geographical scope, incorporate quantitative methods, and explore the long-term psychological and social impacts of pandemic responses.