Abstract
What are the implications of governmental responses to crises for street-level implementation? The COVID-19 pandemic presents a unique opportunity to compare the formal role that decision-makers require of street-level bureaucrats (SLBs) during a crisis. Textual analysis of 36 legislative documents and emergency regulations in Israel indicates that the additional duties assigned to police officers, teachers, and physicians reflect three interrelated changes in street-level implementation: increased policy ambiguity, higher risk exposure, and expanded discretion. Decision-makers’ expectations of SLBs during a crisis highlight the inherent limit of policy-as-written to account for the operational, action-imperative essence of on-the-ground service delivery.Note: In the interests of space, street-level theory and the pandemic context underpinning the articles for this Special Issue are discussed in detail in the Introduction to the Issue.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Journal of Comparative Policy Analysis: Research and Practice
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
